This Privacy Policy describes how Perplexa Labs ("Perplexa," "we," "us," or "our") collects, uses, and protects information about you when you visit perplexalabs.com (the "Site") or purchase research compounds through the Site.
1. Who we are
Perplexa Labs is operated by [LEGAL ENTITY NAME], a Nevada limited liability company. Our operating address is [ADDRESS]. For questions about this Privacy Policy, contact privacy@perplexalabs.com.
2. Information we collect
Information you provide directly:
- Name, date of birth, and contact information including email, phone, and shipping address.
- Self-reported researcher role, including academic researcher, lab researcher, clinical professional, or graduate student.
- Payment information processed by our payment provider. We do not store full card numbers.
- Order history and account preferences.
- Communications you send to our customer support team.
- Voluntary information when you sign up for our newsletter or research reference materials.
Information collected automatically:
- Device and browser information, including IP address, browser type, operating system, and device identifiers.
- Site usage data, including pages visited, time spent on pages, links clicked, and referring URLs.
- Cookies and similar tracking technologies.
Information from third parties:
- Payment processors confirm transaction status.
- Shipping carriers provide tracking information.
- Analytics providers provide aggregated usage data.
- Review platforms, if you submit reviews.
3. How we use your information
We use the information we collect to:
- Verify your eligibility to access the Site, including 21+ confirmation and qualified researcher representation.
- Process and fulfill your orders, including payment processing and shipping.
- Communicate with you about your orders, account, and customer service inquiries.
- Send marketing emails about new products, lot releases, and research reference materials. You may unsubscribe at any time.
- Operate, maintain, and improve the Site.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms of Service and Research-Use Agreement.
We do not sell your personal information to third parties.
4. When we share your information
We may share your information with service providers who help us operate the Site and fulfill orders, including payment processors, shipping carriers, email service providers, customer support tools, and analytics platforms. These providers are contractually obligated to handle your information securely.
We may disclose information for legal compliance when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights or comply with regulatory inquiries.
If Perplexa is acquired, merged, or sold, your information may be transferred as part of that business transaction, subject to the same protections in this Privacy Policy.
We may also share information with your consent for any other purpose you specifically authorize.
5. How long we keep your information
We retain order records for a minimum of seven years to comply with tax, accounting, and regulatory requirements. Account information is retained while your account is active and for a reasonable period afterward. Date of birth and researcher role information is retained for the life of the account as part of our compliance record. Marketing email lists retain your information until you unsubscribe.
6. Your rights
- Access: Request a copy of the information we have about you.
- Correction: Request that we correct inaccurate information.
- Deletion: Request that we delete your information, subject to retention requirements above.
- Opt-out of marketing: Unsubscribe from marketing emails at any time.
- Do Not Sell: Although we do not sell personal information, California residents may exercise the right to opt out of "sales" as defined under the California Consumer Privacy Act.
To exercise these rights, contact privacy@perplexalabs.com. We will respond within 30 days.
California residents have additional rights under the California Consumer Privacy Act, including the right to know what categories of personal information we collect, the right to delete personal information subject to exceptions, and the right to non-discrimination for exercising these rights.
7. Cookies and tracking technologies
We use cookies and similar tracking technologies to operate the Site, remember your preferences including researcher verification status, analyze usage, and deliver relevant marketing. You can control cookies through your browser settings. Disabling cookies will require you to re-verify researcher status on every visit.
We use:
- Strictly necessary cookies for core Site functionality, including cart, checkout, login, and researcher verification.
- Analytics cookies for usage analysis.
- Marketing cookies for relevant advertising.
8. Data security
We use industry-standard security measures including encryption in transit through HTTPS, secure payment processing through PCI-compliant providers, and access controls. No internet transmission is fully secure; we cannot guarantee absolute security.
If we become aware of a security incident affecting your personal information, we will notify you in accordance with applicable law.
9. Age restrictions
The Site is restricted to users 21 years of age and older. We do not knowingly collect information from anyone under 21. We require date of birth at account creation to enforce this. If you believe we have collected information from a minor, contact privacy@perplexalabs.com immediately.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised Last updated date. Material changes will be communicated by email to active customers.
11. Contact
Email: privacy@perplexalabs.com