Terms of Service

1. Eligibility

You must be at least 21 years of age to access the purchase portions of our website or place an order. By using the website or purchasing products from Perplexa Labs, you represent and warrant that:

• You are at least 21 years old;
• You have the legal capacity to enter into a binding agreement;
• All information you provide is accurate and complete;
• Your purchase, possession, handling, storage, and intended research use of our products are lawful;
• You are purchasing solely for legitimate research purposes;
• You possess the knowledge, qualifications, facilities, equipment, and authorization appropriate for handling the products you purchase; and
• You will comply with these Terms, applicable product documentation, and applicable law.

If you use the website or place an order on behalf of a company, laboratory, university, institution, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

2. Qualified Researchers and Verification

Perplexa Labs products are intended for purchase by qualified researchers, laboratory professionals, research organizations, and other persons or entities engaged in legitimate lawful scientific research. We reserve the right to request information reasonably necessary to verify age, identity, research credentials, laboratory or institutional affiliation, business or organizational information, intended research purpose, billing or shipping information, order legitimacy, or compliance with these Terms.

We may approve, reject, delay, limit, or cancel an order if requested verification is not provided or if we reasonably believe an order is inconsistent with legitimate research use or applicable law. Submission of an order does not guarantee that Perplexa Labs will accept or fulfill it.

3. Research Use Only

Unless expressly stated otherwise in writing by Perplexa Labs, all research compounds sold by Perplexa Labs are supplied strictly for lawful laboratory, analytical, and research purposes only. Our research products are for research use only, and are not for human consumption, administration, or veterinary administration; not for diagnostic, therapeutic, or household therapeutic use; not intended to diagnose, treat, cure, mitigate, or prevent disease; not intended as food or dietary supplements; not sold as prescription or over-the-counter drugs; and not sold as medical devices. Products are offered solely as research materials. Nothing contained on our website changes or expands a product's stated research-only intended use.

4. Strictly Prohibited Uses

You may not use, prepare, purchase, sell, distribute, transfer, recommend, or otherwise handle Perplexa Labs research products for human consumption, injection, ingestion, inhalation, implantation, topical administration, or any other form of bodily administration; animal or veterinary administration; self-experimentation; patient treatment or clinical care; diagnosis, prevention, or treatment of any condition; compounding for human or veterinary administration; preparation of a finished drug product; personal therapeutic or recreational purposes; any unlawful activity; or any use inconsistent with the product's labeling, documentation, or these Terms.

You may not market, promote, advertise, label, recommend, or represent any Perplexa Labs product as being suitable or intended for human or animal consumption, administration, treatment, or other prohibited use.

5. Prohibited Human or Animal Use Discussions

Perplexa Labs does not provide or permit its official customer-support channels to be used to facilitate prohibited human or animal use. You may not use Perplexa Labs' website, customer communications, reviews, affiliate program, social-media interactions, or other Perplexa-controlled channels to request, provide, promote, or distribute human or animal dosing instructions, administration schedules, injection instructions, human reconstitution instructions, therapeutic protocols, treatment recommendations, personal medical recommendations, or other instructions facilitating prohibited administration.

We may decline to respond to such inquiries other than to reiterate appropriate research-use restrictions. Repeated or intentional violations may result in order cancellation, account termination, or refusal of future service.

6. Purchaser Responsibility

Research materials may require specialized knowledge, equipment, storage conditions, protective equipment, safety procedures, disposal methods, and controlled laboratory environments. You are solely responsible for determining your legal eligibility to obtain the product; determining whether you possess appropriate research qualifications; reviewing product documentation; evaluating the product for your lawful research purpose; maintaining appropriate laboratory facilities; implementing appropriate safety procedures; using appropriate personal protective equipment; preventing unauthorized access; proper storage, handling, and laboratory disposal; complying with applicable laws and regulations; and ensuring that anyone with access to the product is appropriately qualified and authorized.

Availability of a product on our website is not a representation that the product is appropriate or lawful for every purchaser, location, experiment, or application.

7. No Medical or Veterinary Advice

Perplexa Labs does not provide medical or veterinary advice. Nothing appearing on our website or in product descriptions, research summaries, Certificates of Analysis, articles, educational materials, customer communications, emails, marketing materials, or other content constitutes medical advice, veterinary advice, diagnosis, treatment advice, prescribing information, or instructions for human or animal administration. You should not rely on Perplexa Labs content to make decisions regarding human or animal health, treatment, diagnosis, medication, or clinical care.

8. Scientific and Research Information

Scientific references, research summaries, mechanisms, pathways, published literature, chemical information, and similar materials may be provided solely for legitimate scientific and research context. Scientific information evolves and may become outdated. Perplexa Labs does not represent that general scientific information appearing on the website establishes that a product is approved by a regulatory authority; safe or effective for human or animal use; suitable for a particular experiment; or authorized for any use inconsistent with its research-only designation. Researchers remain responsible for independently evaluating scientific information and designing and validating their own research.

9. Certificates of Analysis

Where provided, a Certificate of Analysis ("COA") reflects testing associated with the specific batch, lot, or sample identified in the applicable document. COAs may contain results from independent third-party laboratories. A COA does not constitute FDA approval, approval for human or veterinary use, medical certification, clinical safety data, a guarantee of therapeutic efficacy, or a representation that the product is suitable for a particular application.

Customers are responsible for verifying that the lot number on their product corresponds to the applicable documentation. Questions regarding a COA or lot discrepancy should be sent to support@perplexalabs.com.

10. Product Specifications and Batch Variation

Products may be manufactured, synthesized, packaged, or tested in separate batches or lots. Minor non-material differences may occur between batches, including differences in packaging, label positioning, container appearance, lyophilized material appearance, or other characteristics that do not materially alter the represented specifications. Website photographs are illustrative and may not perfectly represent the product or packaging received. Lot-specific documentation controls where it conflicts with general illustrative website imagery.

11. Third-Party Manufacturers, Suppliers, and Laboratories

Perplexa Labs may engage independent third parties in connection with manufacturing, synthesis, purification, packaging, labeling, supply, fulfillment, analytical testing, or other operational services. References to manufacturing, purification, quality-control, packaging, testing, or similar procedures may describe processes carried out by qualified third-party contractors or laboratories on behalf of Perplexa Labs. Where testing is performed by an independent laboratory, the applicable laboratory remains responsible for its own testing procedures and reports.

To the fullest extent permitted by law, Perplexa Labs is not responsible for acts or omissions of independent third parties that are outside Perplexa Labs' reasonable control. Nothing in this section eliminates or restricts any responsibility that applicable law does not permit Perplexa Labs to disclaim.

12. Orders

Submitting an order constitutes an offer to purchase and does not constitute final acceptance by Perplexa Labs. All orders are subject to acceptance, product availability, verification, compliance review, payment authorization, and these Terms.

We reserve the right to accept, decline, limit, delay, place on hold, or cancel an order before shipment for legitimate reasons, including inventory limitations, payment failure, suspected fraud, pricing or listing errors, address issues, compliance concerns, unusual purchasing patterns, quantity limitations, suspected resale, suspected prohibited use, regulatory or carrier restrictions, or failure to provide requested verification. If we cancel a paid but unshipped order, we will provide the refund required under our policies and applicable law.

13. Pricing

Prices are shown in U.S. dollars unless otherwise indicated. We may modify prices before an order is accepted. If a website, technical, typographical, promotional, or pricing error occurs, we may correct the error or cancel an affected unshipped order. If an order is canceled after payment because of such an error, the appropriate amount will be refunded.

14. Payment Authorization

By submitting payment information, you represent that the information is accurate, you are authorized to use the payment method, and you authorize Perplexa Labs and its payment-service providers to process the transaction. We may use third-party payment processors, which may apply their own terms, policies, fraud controls, or transaction requirements.

15. Taxes

Applicable taxes may be calculated and collected at checkout. Customers remain responsible for taxes or similar governmental charges they are legally required to pay.

16. Promotions

Discount codes, credits, promotions, loyalty incentives, or other offers may be subject to additional terms. Unless otherwise expressly stated, promotions have no cash value, discounts cannot be duplicated, offers may be limited by customer, account, household, payment method, or transaction, certain products may be excluded, and promotional abuse is prohibited. We may cancel or reverse benefits obtained through fraud, manipulation, duplication, circumvention, or other abuse, to the extent permitted by law.

17. Shipping

Our Shipping Policy is incorporated into these Terms by reference. Shipping and delivery estimates are governed by that policy. Perplexa Labs will provide shipment-delay notices, cancellation options, and refunds where required by applicable law.

18. Returns, Refunds, and Replacements

Our Returns & Refunds Policy is incorporated into these Terms by reference. Because laboratory research products require controlled handling and because Perplexa Labs cannot verify chain of custody, handling, storage, contamination, alteration, or product integrity after shipment, all sales are final once shipped except for qualifying issues described in our Returns & Refunds Policy or where applicable law requires otherwise. Nothing in these Terms limits a right that cannot legally be waived.

19. Order Cancellations

Contact support@perplexalabs.com immediately if you wish to request cancellation. Because orders may enter fulfillment rapidly, voluntary cancellation cannot be guaranteed once fulfillment begins. This does not limit cancellation rights that arise under applicable law, including rights associated with shipment delays.

20. Assumption of Research Risks

Research chemicals and laboratory materials may present inherent risks if stored, transported, handled, combined, tested, disposed of, or otherwise managed improperly. By purchasing or handling a Perplexa Labs product, you acknowledge that you understand the nature of laboratory research materials and voluntarily assume the ordinary risks associated with your lawful research activities, including risks associated with improper storage or handling, laboratory contamination, degradation, incompatible materials, experimental error, laboratory equipment, accidental exposure, unauthorized access, or failure to follow appropriate research-safety procedures.

Any human or animal administration is expressly prohibited by these Terms. To the fullest extent permitted by applicable law, a person who intentionally uses or causes a product to be used in a prohibited manner assumes responsibility for losses resulting from that unauthorized conduct. Nothing in this section waives liability that cannot legally be waived, including liability arising from conduct for which applicable law prohibits limitation or exclusion.

21. No Guarantee of Research Outcomes

Experimental results depend upon numerous factors outside Perplexa Labs' control. Perplexa Labs does not guarantee a particular research result, experimental success, reproducibility under a particular protocol, compatibility with other research materials, suitability for a particular research design, or a particular scientific conclusion. Dissatisfaction with an experimental outcome does not establish that a product is defective or entitle a customer to a refund except as provided by our Returns & Refunds Policy or applicable law.

22. Account Registration

You may have the ability to create an account. You are responsible for maintaining accurate account information, maintaining the confidentiality of your credentials, restricting unauthorized account access, and promptly informing us of suspected unauthorized activity. You may not create an account using false information or impersonate another person or organization.

23. Prohibited Website Conduct

You may not use the website unlawfully; misrepresent your identity or affiliation; attempt unauthorized access; circumvent security systems; introduce malware or malicious code; disrupt our website or infrastructure; conduct abusive automated requests; scrape content in violation of applicable law or our rights; commit fraud; abuse promotions; interfere with another customer's access; infringe intellectual-property rights; circumvent product restrictions; or use our services to facilitate prohibited product use.

24. Product Resale, Diversion, and Relabeling

Unless expressly authorized by Perplexa Labs, you may not purchase products for resale, redistribution, export, relabeling, or diversion where such conduct would violate applicable law, remove required labeling, falsely represent product origin, misrepresent intended use, promote human or veterinary administration, facilitate prohibited use, or create a misleading association with Perplexa Labs. You may not relabel a Perplexa Labs product as being intended, approved, or suitable for human or veterinary use. We may limit quantities, cancel orders, terminate accounts, or decline future transactions if we reasonably suspect prohibited diversion.

25. Reviews, Testimonials, and User Content

If you submit reviews, testimonials, photographs, comments, feedback, or other content, you represent that you have the right to submit it, it is truthful to the best of your knowledge, it does not infringe third-party rights, it is not deceptive, it does not contain unlawful content, and it complies with these Terms. Customer content may not include human or animal dosing, injection protocols, administration instructions, personal therapeutic claims, disease-treatment claims, weight-loss claims based on personal administration, medical recommendations, or other content promoting prohibited use. We may decline, moderate, or remove content inconsistent with these requirements.

By voluntarily submitting content to Perplexa Labs, you grant Perplexa Labs a non-exclusive, worldwide, royalty-free license to reproduce, display, format, and use that content for lawful business purposes, subject to applicable privacy law.

26. Affiliate and Referral Activity

Perplexa Labs may offer an affiliate, referral, creator, ambassador, or similar promotional program. Participation may be governed by separate program terms. Whether or not separate program terms apply, anyone promoting Perplexa Labs must not make medical or therapeutic claims; promote human or veterinary administration; provide dosing or administration information; misrepresent regulatory approval; make false or misleading product claims; use deceptive advertising; make claims not authorized by Perplexa Labs; or violate applicable advertising, endorsement, or disclosure requirements.

Affiliates and promoters are responsible for clearly disclosing material relationships with Perplexa Labs where required by law. We may suspend participation, withhold commissions associated with fraudulent or nonqualifying transactions, require correction or removal of prohibited content, or terminate participation in accordance with applicable program terms and law. Unauthorized statements by an affiliate do not constitute authorized representations by Perplexa Labs.

27. Intellectual Property

The website and its original content, including Perplexa Labs trademarks, logos, text, graphics, product photography, design, page layouts, icons, software, and other original materials, are owned by or licensed to Perplexa LLC and protected by applicable intellectual-property laws. Except as permitted by law, you may not reproduce, distribute, modify, sell, create derivative works from, publicly display, or commercially exploit protected Perplexa Labs material without authorization.

28. Electronic Communications

By using our website or providing an email address, you consent to receive electronic transactional communications relating to your relationship with Perplexa Labs, including order confirmations, shipping notifications, account notices, security notices, customer-support responses, and policy or service notices. Electronic communications may satisfy writing requirements to the extent permitted by law.

29. SMS and Messaging

Perplexa Labs may provide transactional or promotional messaging services. Transactional communications may include information relating to order confirmation, fulfillment, shipment, tracking, delivery, customer service, or account activity. Promotional SMS communications will be sent only as permitted by applicable law and applicable consent requirements. Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply. Additional terms applicable to our messaging program may be contained in separate SMS Terms & Conditions, which are incorporated by reference where applicable.

30. Privacy

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy. Nothing in these Terms is intended to waive privacy rights that applicable law makes non-waivable. For privacy-related inquiries: info@perplexalabs.com.

31. Third-Party Services

We may rely on third-party providers for services such as payment processing, fraud prevention, website hosting, analytics, shipping, fulfillment, email, SMS, customer support, testing, or other business functions. Third-party providers may operate under their own terms and privacy practices. Perplexa Labs is not responsible for third-party services outside our ownership or reasonable control except where applicable law provides otherwise.

32. Chargebacks and Payment Disputes

If you believe a transaction is incorrect or an order problem has occurred, contact support@perplexalabs.com so we can investigate. You may not knowingly submit a false, fraudulent, duplicative, or materially misleading payment dispute. Nothing in this section restricts legitimate chargeback, banking, or consumer-protection rights available under applicable law.

33. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and services are provided "as is" and "as available." To the fullest extent permitted by law, Perplexa Labs disclaims implied warranties including merchantability, fitness for a particular purpose, and non-infringement except to the extent an applicable warranty cannot lawfully be disclaimed.

Perplexa Labs does not warrant that the website will be uninterrupted or error-free; that website information will always be complete or current; that a product will produce a particular research result or be suitable for a particular experimental design; or that product characteristics will remain unchanged following improper storage, handling, alteration, contamination, or other events outside our control.

Certificates of Analysis reflect the testing identified in the applicable documentation and do not constitute a warranty of fitness for a specific application. Nothing in these Terms disclaims an express product representation made by Perplexa Labs or a warranty that cannot legally be disclaimed.

34. Limitation of Liability

To the fullest extent permitted by applicable law, Perplexa LLC and its affiliates, members, managers, officers, employees, agents, contractors, and representatives will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages arising from or relating to the website, services, or a transaction, including lost profits, lost data, lost business opportunity, or business interruption, even if advised that such damages may occur.

To the fullest extent permitted by law, Perplexa LLC's aggregate liability arising from a specific product, order, or transaction will not exceed the amount actually paid to Perplexa Labs for the product or order giving rise to the claim.

The above limitations do not apply to the extent applicable law prohibits limitation or exclusion of liability, including liability that cannot lawfully be disclaimed for fraud, willful misconduct, gross negligence, certain personal injury claims, or other non-waivable matters.

35. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Perplexa LLC and its affiliates, members, managers, officers, employees, agents, contractors, and representatives from third-party claims, demands, actions, proceedings, liabilities, losses, judgments, penalties, damages, and reasonable legal costs arising from or relating to your material violation of these Terms; your unlawful use of the website; your prohibited use or misuse of products; your unauthorized human or animal use of products; your unauthorized resale, redistribution, diversion, relabeling, or export of products; statements or representations you make to third parties regarding Perplexa Labs products; unauthorized medical, therapeutic, weight-loss, dosing, or administration claims made by you; advertising, social-media content, reviews, testimonials, or promotional materials created or distributed by you; your affiliate or referral activities; your violation of applicable law; your infringement of third-party rights; or a regulatory investigation, claim, or proceeding to the extent directly caused by your unlawful conduct, unauthorized representations, or prohibited use of Perplexa Labs products.

This indemnification obligation does not require you to indemnify Perplexa Labs for Perplexa Labs' own conduct where applicable law prohibits such indemnification. Perplexa Labs may assume control of the defense of a matter subject to indemnification, and you agree to reasonably cooperate with that defense. You may not settle a claim in a manner that imposes liability or obligations on Perplexa Labs without our written consent.

36. Compliance With Law

You are responsible for complying with all laws and regulations applicable to your purchase, possession, research, storage, handling, transfer, transportation, disposal, and other lawful activities involving products. Product availability on our website does not constitute a representation that purchase or possession is lawful in every jurisdiction. We may restrict or discontinue sales when reasonably necessary to comply with legal, regulatory, carrier, payment-provider, or other requirements.

37. Binding Arbitration and Class-Action Waiver

Please read this section carefully. It affects your legal rights, including your right to have certain disputes decided by a court or jury.

Except for disputes expressly excluded below, you and Perplexa LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the website, your account, a purchase or attempted purchase, a Perplexa Labs product, communications with Perplexa Labs, or the relationship between you and Perplexa Labs will be resolved through final and binding individual arbitration rather than in court.

38. Governing Law

To the fullest extent permitted by law, these Terms and any dispute arising from them will be governed by the laws of the State of California, without regard to its conflict-of-law principles. This choice of law does not deprive a consumer of mandatory protections provided by the law of the consumer's jurisdiction where those protections cannot legally be waived. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement in Section 37 to the extent applicable.

39. Regulatory and Quality Actions

We may take actions reasonably necessary in response to quality concerns, testing results, documentation discrepancies, suspected contamination, supplier issues, regulatory developments, legal requirements, product-integrity concerns, counterfeiting, tampering, or other circumstances affecting lawful distribution. Such actions may include suspending sales, restricting inventory, canceling unfulfilled orders, issuing notices, requesting product information, investigating specific lots, or taking other appropriate corrective action.

40. Force Majeure

To the extent permitted by law, Perplexa Labs will not be liable for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, fire, flood, war, civil unrest, government action, epidemic or public-health emergency, labor disruption, carrier interruption, cyberattack, infrastructure failure, utility interruption, or major third-party service outages. Nothing in this section eliminates shipment-delay, cancellation, refund, or other rights required by applicable law.

41. Suspension and Termination

Perplexa Labs may suspend or terminate an account, purchasing privilege, affiliate relationship, or access to portions of the website if we reasonably believe a person has violated these Terms, engaged in fraud, attempted prohibited product use, submitted false information, abused promotions or claims procedures, engaged in unauthorized resale, threatened website security, made unauthorized human-use representations, engaged in unlawful activity, or created material compliance risk. We may refuse future transactions where permitted by law. Termination does not eliminate rights or obligations that arose before termination.

42. Changes to These Terms

We may update these Terms to reflect changes in our business, products, services, website, policies, technology, applicable law, or regulatory requirements. The "Last Updated" date identifies the most recent revision. Material revisions will be applied and communicated as required by applicable law. We will not retroactively eliminate rights that have already accrued where doing so is prohibited by law.

43. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permissible or severed where necessary. The remainder of these Terms will continue in effect unless applicable law requires otherwise. If the class-action waiver in Section 37 is found unenforceable with respect to a particular claim or requested remedy and applicable law prevents that claim from proceeding individually in arbitration, that claim or remedy will be handled as required by applicable law.

44. No Waiver

Failure to enforce any provision of these Terms does not waive our right to enforce that provision later. A waiver of one violation does not constitute a waiver of another violation.

45. Assignment

You may not assign your rights or obligations under these Terms without our prior written consent where such consent may lawfully be required. Perplexa LLC may assign these Terms in connection with a merger, acquisition, corporate restructuring, financing, sale of assets, transfer of the business, or similar transaction subject to applicable law.

46. Entire Agreement

These Terms and the policies incorporated by reference constitute the agreement governing your use of the website and applicable transactions with Perplexa Labs. Those policies may include the Privacy Policy, Shipping Policy, Returns & Refunds Policy, Research Use Policy, Cookie Policy, SMS Terms & Conditions, Affiliate Program Terms where applicable, promotion-specific terms, and other terms expressly incorporated by reference. Specific additional terms applicable to a particular service, promotion, or program control over these Terms solely with respect to the subject matter they specifically address.

47. No Third-Party Beneficiaries

Except where expressly stated otherwise, these Terms are intended solely for the benefit of you and Perplexa LLC and do not create enforceable rights for unrelated third parties.

48. Survival

Sections that by their nature should survive termination will continue to apply after termination, including provisions concerning intellectual property; product-use restrictions; assumption of risk; disclaimers; limitation of liability; indemnification; arbitration; governing law; and accrued payment obligations.