Terms of Service

These Terms of Service ("Terms") govern your use of perplexalabs.com and your purchase of research compounds from Perplexa Labs. By accessing the Site, creating an account, or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 21 years old to access the Site or purchase products. Accessing the Site requires confirmation of your age and researcher status through our researcher verification process at site entry.

By accessing the Site, creating an account, or placing an order, you represent and warrant that:

You are at least 21 years of age.
You are a qualified researcher, including an academic researcher, lab or institutional researcher, clinical professional, graduate or PhD student, or other qualified research role.
You are purchasing products for legitimate laboratory and in vitro research purposes only.
You will not administer any product to any human or animal subject.
You will not use any product for medical, therapeutic, diagnostic, cosmetic, or supplementary purposes.

2. Account terms

You may be required to create an account to complete a purchase. We use passwordless authentication via email or phone using one-time codes. You are responsible for maintaining the security of the email or phone number associated with your account.

You agree to provide accurate, current, and complete information when creating an account, including your real first name, accurate date of birth, and your researcher role. You may not impersonate another person, misrepresent your age, or misrepresent your research role.

We may suspend or terminate your account at our discretion for any violation of these Terms.

3. Products

All products sold by Perplexa are supplied strictly for laboratory and in vitro research use by qualified professionals. They are not drugs, supplements, food, or cosmetics. They are not approved for human or veterinary consumption, medical treatment, diagnostic use, or therapeutic application.

Each Perplexa lot is independently HPLC-verified at ≥99% purity, with identity confirmed by mass spectrometry. The lot-specific Certificate of Analysis is published on the product page before the lot becomes available for purchase.

Product availability is subject to change without notice.

4. Pricing and payment

All prices are in US dollars and exclude applicable taxes. Payment is processed by third-party providers. Perplexa does not store full payment card numbers.

We reserve the right to correct pricing errors. Promotional codes are single-use per customer unless stated otherwise, may not be combined with other offers, and may not be applied to past orders.

5. Orders and acceptance

Placing an order constitutes an offer to purchase, which we may accept or reject at our discretion. We may cancel an order at any time before shipping.

At the Review & Place Order step, you will be required to affirmatively confirm specific representations. Orders cannot be completed without these confirmations.

6. Shipping

Shipping terms are described in our Shipping Policy. We currently ship within the United States only.

7. Returns and refunds

Returns are described in our Returns & Refunds Policy. Opened vials cannot be returned for refund. If your order arrives damaged, incorrect, or with documentation issues, contact support@perplexalabs.com within 7 days of delivery.

8. Research-Use Agreement and order confirmations

Every order is subject to the Perplexa Research-Use Agreement, incorporated into these Terms by reference.

Before payment is authorized, at the Final Review stage of standard checkout or at the Pre-Payment Acknowledgment stage of express checkout, you will be required to affirm two specific representations:

Acknowledgment A: I confirm I am 21 or older and that the products in this order are for laboratory and in vitro research only. I will not administer them to a human or animal. I accept responsibility for proper handling, storage, and disposal, and acknowledge that Perplexa Labs bears no liability for unintended use.

Acknowledgment B: I acknowledge that Perplexa Labs supplies lyophilized research material only and does not publish, recommend, or imply any protocol for reconstitution, dosing, or administration. Any such information must come from independent research sources, not from Perplexa Labs.

Placing an order means you accept these acknowledgments and our research-use framework, including this Agreement, the Returns Policy, and the Privacy Policy.

9. Intellectual property

The Site, including all content, design, code, logos, product photography, descriptions, and the "Perplexa" name and brand, is owned by Perplexa Labs and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from any Site content without our written permission.

10. Prohibited uses

You may not:

Use the Site or products for any unlawful purpose.
Resell products purchased from Perplexa.
Misrepresent products as approved for human consumption or therapeutic use.
Use any product on a human or animal subject.
Misrepresent your age or research role to access the Site.
Attempt to access portions of the Site not intended for public access.
Use automated tools, bots, or scrapers to access or copy Site content.
Interfere with the Site's operation, security, or other users' access.
Submit reviews containing human-use claims, dosing information, or therapeutic claims.

11. Disclaimers

The Site and products are provided "as is" and "as available" without warranties of any kind. Perplexa expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Products are for research use only. We make no representations or warranties regarding any therapeutic, medical, or human-use applications.

12. Limitation of liability

To the maximum extent permitted by law, Perplexa will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site or products.

Our total cumulative liability will not exceed the amount you paid to Perplexa in the twelve months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Perplexa and its officers, employees, and agents from any claims arising out of or related to:

Your use of any product, including any administration of products to humans or animals.
Your violation of these Terms or the Research-Use Agreement.
Your misrepresentation of age or research role.
Your violation of any law or third-party right.
Your negligence or willful misconduct.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

Informal resolution: Before filing any formal claim, contact legal@perplexalabs.com.

Arbitration: If informal resolution fails, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Clark County, Nevada.

Class action waiver: You agree that any dispute will be brought in your individual capacity only, not as a plaintiff or class member.

Opt-out: You may opt out of arbitration and class-action provisions by sending written notice to legal@perplexalabs.com within 30 days of accepting these Terms.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email to active customers.

16. General provisions

Entire agreement: These Terms, together with the Privacy Policy, Returns & Refunds Policy, Shipping Policy, Disclaimer, and Research-Use Agreement, constitute the entire agreement.

Severability: If any provision is held unenforceable, the remaining provisions will continue in full effect.

Contact: legal@perplexalabs.com.

11. Contact

Email: privacy@perplexalabs.com