Our team responds to most inquiries within one business day. Use the form below, or skip ahead to the right inbox for your inquiry type.
Where to start
Order status, COA verification, product questions, returns, and shipping issues.
Use the form belowResponse within 1 business day
Volume pricing for research institutions, CROs, and academic labs. Custom quotes and recurring supply agreements.
wholesale@perplexalabs.comQuotes returned within 2 business days
Editorial inquiries, podcast/interview requests, and partnership opportunities.
press@perplexalabs.comResponse within 3 business days
Direct Contact
General Support
support@perplexalabs.comWholesale
wholesale@perplexalabs.comPress & Media
press@perplexalabs.comOperating Hours (ET)
What We Can (and Can't) Help With
We typically respond within 1 business day. For urgent shipping issues, include your order number.
Our FAQ covers purity testing, COAs, shipping, returns, and research-use compliance.